How to return or exchange

  • Make sure that your return meets all our return conditions mentioned above.
  • Please contact us at cutebagshop@hotmail.com to express your return request.
  • Our customer experience team will review your return request and confirm its approval by email. We will send you a confirmation by email along with precise return instructions.
  • As we take extra precautions to keep our team and customers safe, it will take us longer than usual to process your return. Please allow up to 20 open days for us to receive, quarantine, inspect and process your return. We appreciate your patience during this time.
  • Refunds will provided within 3 working days of receipt of your returned item back to your original payment method.

 Exceptions -  Items that cannot be returned

  • Items sold as a pre-order
  • Items sold with a 50% discount or more  

Policy for Products received with Damage or Defect or Missing Part resolutions

Depending on the nature of the damage or defect, we will offer you one of the following resolutions, at our discretion:

  • One or more replacement part(s)
  • Replacement item
  • Store-credit compensation

If instead you wish to return your item in full, you may do so in accordance with our Return policy.


  

How to initiate a Damage or Defect or Missing Part claim

  • Make sure that your Damage or Defect or Missing Part claim is covered by reading this policy and the exclusions.
  • Within 30 days of delivery of your item.
  • Make sure you attach clear pictures or videos of the defect or damage, and clearly identify the number(s) of the part(s) that display the issue (refer to assembly instructions if necessary).
  • Our customer experience team will review your Damage or Defect or Missing Part claim and confirm if it is approved by email. Please know that we may require additional information to process your claim.
  • If your claim is approved, we will suggest the applicable possible resolutions, at our discretion. 

Exclusions to this Policy

We will not be able to process your claim if your item : 

Was delivered more than 30 days ago. If your order was delivered more than 30 days ago, we cannot process your claim. It is therefore very important to inspect your package upon delivery.

 

Note: We do not accept items sent back to us without prior request for return, and please do not easily return the goods to the address on the shipping bill, otherwise it will affect your return processing.

Please feel free to contact us at cutebagshop@hotmail.com to resolve any return issues.