What countries do you ship to and what is the estimated delivery date?
- Shipping is available in all 50 states of the US.
- Receiving Time = Processing Time + Shipping Time
3-5 Business Days
7-12 Business Days
Note: Delivery times in different places will be different, depending on the service level of your shipment and carrier that you choose.Please allow additional time for delivery.
When your order ships, you will receive a Shipping Notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order online by logging into the track my order page with your Order ID and Email. For order tracking of questionable please contact customer service at email@example.com.
How do I know the shipping fee about my order?
|Destination||Shipping Time||Shipping Plan||Shipping Fee||Order Amount(USD)|
|7-12 Business Days||Free Shipping||Free||over $59.00|
- Customs duty policy: the charges of customs duties are responsible to the buyers. (The exact amount of customs duties depends on the Fee Standards of different countries.)
- Please know that shipping charges are those charged by our third party carriers to us and being that most of our products are made of solid wood, they can weight more than some other toys and furniture.
What if my order has not been shipped for more than 5 days？
|Order Processing Standards|
|Order Status||Treatment Measures||Processing Staff|
|Not shipped in more than 4 days||Email the customer||Customer Service|
|Not shipped in more than 7 days||
Email + SMS + WhatsApp+ Call
|Not shipped in more than 5 days||Get random gifts by default||Warehouse Staff|
How do I track my order?
We’ll send you a shipping confirmation email when your order ships. If you do not see the email, please check your spam folder.This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime by first signing in to our site then going to the Account Details section. Go to Order History, then Order Details to find information on the shipping method and the tracking number. Should you have any additional questions about your order please email us at firstname.lastname@example.org
What’s the difference between Standard Shipping and Expedited Shipping?
Your order shipping time in 7-12 business days if you selected standard shipping. As for expedited shipping, shipping time usually takes 5-8 business days. Please allow more time if your order is shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses.
The tracking info says “scheduled pending”, what does this mean?
Scheduled Pending delivery could simply imply that your package is at the station and is awaiting its turn to get scanned into a vehicle and then dispatched. If it doesn’t show any movement for more than a few days, please call the carrier for the status of your shipment.
I made a mistake on the shipping information at checkout, how do I change that?
Whoops, it happens! We can definitely try our best to help you change the shipping information before the order shipped out. If the order has been shipped, please contact the location you mistakenly put to see if they can forward the shipment to you. Please email us at email@example.com as soon as possible so we can help in a timely manner.
Can I ship to a P.O. Box or an APO/FPO address?
Yes. Please enter either an APO or FPO in the “City” field. All APO/ FPO orders will be shipped at our Value Shipping speed. Unfortunately, we can’t offer Expedited Shipping to APO/FPO addresses. Please note that delivery dates for APO/FPO and P.O. Boxes are not guaranteed.